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Magic of conflict
Conflict is a process that occurs when one person believes the other person is not going to give him/her what he/she wants. In this course participants will learn a process for addressing conflict constructively. This process will assist employees in moving forward toward more collaborative solutions while improving their work relationships.
Highlights
- Define conflict and understand how it can hinder communications
- Identify sources of conflict
- Appreciate the nature of anger and learn how to effectively handle it
- Understand the difference between constructive and destructive conflict
- Define all nine responses to conflict
- Identify preferred ways of dealing with conflic
Next class
September 23 (Thursday); 8:30 a.m. to 12:30 p.m.
Location
Class will be held at the SDA office located at 1004 South Pine Street, Spartanburg.
Fee
Members, $160 per person; non-members, $230 per person
Instructor
Julie Sanom
Register
To register, call the SDA at 864/585-1007, or click here for a fax reservation form.
Custom delivery
This workshop can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at the SDA. Please contact the SDA for more information.
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