|
Supervising others
Supervisors and managers need to know how to interact effectively with others, how to make decisions, and the values and principles they display through their behavior. In addition, managers and supervisors need to be able to clearly communicate expectations and goals, and to achieve the objectives for which they are responsible. This 3-day program emphasize the importance of accomplishing work through others through fair and effective leadership behavior.
(NOTE: Participants should be 'exempt' personnel with responsibility for assigning work and supervising others in a work area, department, or multiple work units.)
Highlights
Defining leadership
- What is a leader?
- Authority versus leadership
- Laws of leadership
- Roles and duties of a leader
- What is expected of a leader?
Coaching
- Maslow’s hierarchy of needs
- What is a coach?
- Communicating expectations
- Performance feedback process
- Four leadership styles
Motivating associates
- What is motivation?
- What motivates others?
- Developing a positive motivational climate
Dealing with conflict
- What is conflict and what causes it?
- Five styles of handling conflict
- Process for confronting and resolving conflict
- Role-playing exercises
Problem-solving
- Defining a problem through brainstorming and consensus decision-making
- Tools used in problem-solving: 'Plan, Do, Check, Act' process, '5 whys,' and 'fishbone' diagrams
- Three exercises in problem-solving
Team-building
- What is a team?
- Why are teams important?
- Setting goals and expectations
- How the team will function; setting “rules of the road”
- Team-building exercises
Employer obligations and responsibilities
- Overview of important workplace laws
- Harassment: not just about sex
- Discrimination
- Fair treatment
- Consistency in applying policies and rules
- Documentation
- A collaborative relationship with HR staff
2008 dates
Next class will be scheduled in 2009
Location
Classes will be held at the SDA office located at 1004 South Pine Street, Spartanburg.
Fee
Members, $585 per person; non-members, $825 per person
Instructors
Mike Blackwell
Ann Moore
Register
To register, call the SDA at 864/585-1007, or click here for a fax reservation form.
Custom delivery
This workshop can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at the SDA. Please contact the SDA for more information.
|
