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Magic of conflict
Conflict is a process that occurs when one person believes the other person is not going to give him/her what he/she wants. In this course participants will learn a process for addressing conflict constructively. This process will assist employees in moving forward toward more collaborative solutions while improving their work relationships.
Highlights
- Define conflict and understand how it can hinder communications
- Identify sources of conflict
- Appreciate the nature of anger and learn how to effectively handle it
- Understand the difference between constructive and destructive conflict
- Define all nine responses to conflict
- Identify preferred ways of dealing with conflict
Next class
Next class will be scheduled in 2009
Location
Class will be held at the SDA office located at 1004 South Pine Street, Spartanburg.
Fee
Members, $145 per person; non-members, $210 per person
Instructor
Julie Sanom
Register
To register, call the SDA at 864/585-1007, or click here for a fax reservation form.
Custom delivery
This workshop can be tailored to meet your company's needs. It can be delivered at your facility, or off-site at the SDA. Please contact the SDA for more information.
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