class summary
Supervising others
Supervisors and managers need to know how to interact effectively with others, how to make decisions, and the values and principles they display through their behavior. In addition, managers and supervisors need to be able to clearly communicate expectations and goals, and to achieve the objectives for which they are responsible. This 3-day program emphasizes the importance of accomplishing work through others through fair and effective leadership behavior.
(NOTE: Participants should be 'exempt' personnel with responsibility for assigning work and supervising others in a work area, department, or multiple work units.)
Highlights
Defining leadership
- What is a leader?
- Authority versus leadership
- Laws of leadership
- Roles and duties of a leader
- What is expected of a leader?
Coaching
- Maslow's hierarchy of needs
- What is a coach?
- Communicating expectations
- Performance feedback process
- Four leadership styles
Motivating associates
- What is motivation?
- What motivates others?
- Developing a positive motivational climate
Dealing with conflict
- What is conflict and what causes it?
- Five styles of handling conflict
- Process for confronting and resolving conflict
- Role-playing exercises
Problem-solving
- Defining a problem through brainstorming and consensus decision-making
- Tools used in problem-solving: 'Plan, Do, Check, Act' process, '5 whys,' and 'fishbone' diagrams
- Three exercises in problem-solving
Team-building
- What is a team?
- Why are teams important?
- Setting goals and expectations
- How the team will function; setting "rules of the road"
- Team-building exercises
Employer obligations and responsibilities
- Overview of important workplace laws
- Harassment
- Discrimination
- Fair treatment
- Consistency in applying policies and rules
- Documentation
- A collaborative relationship with HR staff