class summary
Solving Problems; Improving Processes
Organizations today--regardless of whether they make a product or provide a service--want to improve. A lot is said about becoming more efficient, reducing costs, and improving processes. Often, though, only a few people in the organization have received specific training in problem-solving. We often hear things like, "we have a staff member who is in charge of quality or process improvement."
This two-day workshop is targeted at organizations and work groups who want to learn new skills to help solve problems, improve processes, look for ways to drive out redundancy, and eliminate waste. The materials used and topics discussed work equally well in manufacturing and non-manufacturing environments. They apply to small work groups, as well.
Participants will learn the elements and skills of effective and creative problem-solving. A specific problem-solving model will be used. The process begins with identifying the correct problem to work on, moving into defining causes and effects, generating alternatives, and implementing the best solution. Participants will be given the opportunity to practice during class.
In addition, the two-day workshop will provide an overview of various initiatives an organization may use to eliminate waste and improve its processes. Commonly-used "lean" terminology will be explained. Participants will obtain a basic knowledge of "lean" tools and initiatives. This course lays the foundation for understanding and using appropriate "lean techniques" in various organizations and settings.
Highlights
- Understand and using a sample problem-solving process (Plan, Do, Check, Act)
- Group problem-solving tools: effective brainstorming techniques, '5 whys,' 'fishbone' diagrams, mind-mapping, and consensus decision-making
- Implement solutions and track results
- Develop and use an action plan
- Problem-solving exercises for individual and group practice
- -Basic process improvement terms and concepts
- Understanding what "lean" is, and isn't; and how its tools can help most organizations
- Identify waste and non-value-added activities
- Select tools and techniques that fit the need
- Process improvement exercise