class summary
Setting goals; maintaining accountability; producing results
Work groups in today’s organizations tend to be smaller yet responsible for larger workloads. The challenge is high performance under stress and with limited resources. A high-performance work group--no matter the size--must establish its own vision, character, norms, and goals and build on the contributions of each member. When this happens, groups achieve increased commitment from their members and enhanced communication. They also achieve high degrees of self and mutual accountability.
This workshop helps participants understand how to gain commitment while meeting desired outcomes, turn disciplinary action into performance management, and reduce conflict by using active listening skills and assertive leadership. It reviews the tools needed for building accountability into the work group culture. Participants learn the importance of keeping agreements, how to create a greater sense of empowerment, and how to improve morale by building stronger relationships.
Highlights
- Evaluate the current state of your work group
- Create group identity through aligning values
- Clarify individual roles and contributions
- Align all work with the organization’s goals and objectives
- Take ownership of results through accountability
- Set expectations, manage priorities, offer feedback, and give recognition through effective communication
- Change conflicts into opportunities
- Manage performance improvement