class summary
Peer leadership skills
This three-day class provides lead workers with a better understanding of the unique demands of their position and to provide specific techniques that will help them perform more effectively. This seminar focuses on changing relationships for leads/group leaders, the expectations and limitations of the position, and communication demands from employees and management.
(NOTE: Participants should be non-exempt personnel with responsibility for assigning work and leading co-workers in a work area or project team.)
Highlights
- Responsibilities and expectations of a leader
- Common mistakes leaders make
- The 'laws' of leadership
- Understanding power without authority
- Achieving results with your team
- Solving problems using: 'fishbone' diagrams, '5 whys,' and 'Plan, Do, Check, Act' problem solving process
- Making continuous improvement happen
- Communicating with results through: active listening, discussing clear expectations, giving positive and negative feedback, and giving praise
- Communicating information and assignments in team 'huddle' meetings
- Dealing with conflict and other situations