class summary
Magic of conflict
Conflict is a process that occurs when one person believes the other person is not going to give him/her what he/she wants. In this course participants will learn a process for addressing conflict constructively. This process will assist employees in moving forward toward more collaborative solutions while improving their work relationships.
Highlights
- Define conflict and understand how it can hinder communications
- Identify sources of conflict
- Appreciate the nature of anger and learn how to effectively handle it
- Understand the difference between constructive and destructive conflict
- Define all nine responses to conflict
- Identify preferred ways of dealing with conflict